GUEST SERVICES Trainee
A rare opportunity to work at one of Canada’s leading arts organizations
Application Deadline: July 2, 2018 (NOTE: late applications will not be accepted)
Position: Temporary, trainee position (20 weeks), 35 hrs/week
Rate: $16.50 CAD per hour
Contract: July 16, 2018 – November 30, 2018
Send your C.V./Resume along with a cover letter by email, with the job title in the subject heading, to employment@imagineNATIVE.org
You may address the cover letter to:
Gina Rim, Guest Services Manager
imagineNATIVE Film + Media Arts Festival
401 Richmond St. West, Suite 446
Toronto, ON M5V 3A8
All applicants must meet requirements for employment as determined by Miziwe Biik Aboriginal Employment and Training.
REPORTS TO: Managing Director and Guest Services Manager
The Guest Services Trainee provides support to the Guest Services Manager by arranging travel, accommodation, hospitality, support and transportation for guests of the Festival (artists, producers, buyers, distributors, programmers, panellists, jury members, VIP etc.) and managing the Festival accreditation.
The duties and responsibilities of the Guest Services Trainee include but are not limited to:
Assist Guest Services Manager with travel, accommodation, hospitality, support and transportation arrangement for all Festival guests
Assist with updating and maintaining the Festival Delegates and Community lists and database, and working with Zone and other related software to accomplish these tasks
Assist with creating Delegates package including Delegates list, Delegates welcome letter, guest services information and schedule, up-to-date Festival information & party/event information, maps, restaurant locations, Toronto tourism information, etc.
Assist with disseminating Festival, events, and pass pick-up invitations and/or information to appropriate artists/guests/delegates attending the Festival
Work with Events team and Fundraising team to ensure deliverables for Delegate bags are received
Troubleshoot any problems, issues, or concerns that arise for guests or delegates of the Festival and immediately advise Guest Services Manager or senior management on matters requiring their attention
Take AODA training to understand how to deal with guests or delegates with disabilities
Assist with tracking and updating cost chart for artist fees, flights, transportation, per diem, etc. for regular reporting to the Managing Director
Prepare and provide final report following the Festival
Prepare and provide final Festival statistics following the Festival
Great attention to accuracy and detail
Friendly, professional demeanor – enjoys working with diverse groups of people
Works well in a team and without supervision
Strong written and verbal communications and interpersonal skills
A demonstrated interested in the arts, film, and Indigenous communities
An ability to work independently and as a team in a fast-paced environment that requires multi-tasking and the ability to think creatively on-the-spot
Good computer skills (Microsoft Office, G Suite) and a willingness to be trained
This position is funded through Miziwe Biik Aboriginal Employment and Training and subject to government funding through Service Canada. Applicants must meet requirements for employment as determined by Miziwe Biik Aboriginal Employment and Training, including: all applicants must be Indigenous/Aboriginal (First Nations, Métis, or Inuit), must be a registered client of Miziwe Biik, must be legally eligible to work in Canada, and must be currently unemployed or underemployed. We strongly encourage you to contact Miziwe Biik for complete details prior to applying.
Should you have any questions about this position, please contact the office at +1 416-585-2333.