Frequently Asked Questions(TBA)


Box Office

  • How much are tickets & passes?

  • How can I purchase tickets & passes?

  • Can I use my status card when purchasing tickets & passes?

  • Do you have group discount?

  • Are there discounts for Seniors/Students/Low Income?

    • All regular screenings from Wednesday, October 18 to Sunday, October 22 before 6pm are FREE to Seniors/Students with ID/Low Income. FREE tickets must be picked up in person at the TIFF Bell Lightbox Office on the day of the event. One FREE ticket per person. We would like to thank the TD Bank Group for allowing our tickets to be more accessible.

  • Can I purchase tickets to events only?

  • What is your exchange and refund policy?

  • Will there be additional admission fee for my support person?



  • Are seats reserved for ticket/pass holders?

  • What if I’m late for a screening?

    • What if I missed a screening?

  • How many seats are there in the theatres?

  • Can I take pictures or videos?

  • Are wheelchairs provided?

  • Can I reserve accessible seating?

  • Will there be reserved seating for my support person?

  • Can I bring my service animal to the theatre?

  • Where is the Lost & Found?

  • How do I access my Digital Tickets?

  • Where is the washroom?

  • Can I bring food/drink/alcohol into the cinema?



  • How can I volunteer for the festival?

  • Who can I contact regarding customer experience?

  • Are there any events or programs you put on outside of the October festival?